Privacy Policy

1. Introduction

Fluid Tech Fitness (“we”, “our”, “us” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://fluidtechfitness.com/.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, submit an enquiry, request a quotation, contact our team or express interest in our fitness equipment and related services.

By using our website or voluntarily providing your information, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

A. Personal and Contact Information

• Full name
• Mobile number and WhatsApp number
• Email address
• Business or company name
• Job title or professional designation
• City, state and business address

B. Business Enquiry Information

• Type of establishment, such as a gym, physiotherapy clinic, residential society or fitness studio
• Fitness equipment you are interested in
• Requirements relating to quotations, demonstrations, rentals, purchases, installation or maintenance
• Information you provide through contact forms, emails, telephone calls or WhatsApp messages

C. Technical Information

When you visit our website, certain technical information may be collected, where applicable, including your IP address, browser type, device information, pages visited, referral source and website usage data.

D. Transaction Information

If you purchase equipment or enter into a business transaction with us, we may collect relevant billing, invoicing, delivery and transaction details necessary to fulfil your order and comply with applicable legal requirements.

We aim to collect only the information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and requests for information.
• To provide product details, quotations and demonstrations.
• To recommend suitable fitness equipment based on your stated requirements.
• To communicate regarding purchases, rentals, deliveries, installation, servicing and maintenance.
• To manage customer relationships, dealer enquiries and business partnerships.
• To send product updates, promotional communications and marketing materials where permitted by applicable law and, where required, with your consent.
• To improve our website, products, customer experience and business operations.
• To maintain records, prevent fraud, address security concerns and comply with applicable legal obligations.

We will not use your personal information for purposes incompatible with the purpose for which it was collected, unless permitted by applicable law or supported by the required consent.

4. Enquiries, Telephone Calls and WhatsApp Communication

If you contact Fluid Tech Fitness through a website form, telephone call, email or WhatsApp, we may use the information you provide to respond to your enquiry and follow up regarding the products or services you have requested.

If you enquire about our equipment for a gym, physiotherapy clinic, residential society or other business, we may use your business contact details to discuss your requirements and provide relevant product information.

You may request that we stop sending promotional communications at any time by contacting us using the details provided below.

Where consent is required for marketing communications, we will obtain and manage that consent in accordance with applicable law.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, improve performance and measure marketing effectiveness.

Cookies are small files stored on your device by a website.

Depending on the tools installed on our website, these technologies may help us understand which pages visitors view and how they interact with our content.

You may be able to manage cookies through your browser settings or through any cookie preference tool available on our website. Disabling certain cookies may affect some website features.

Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when reasonably necessary:

• Service providers: Website hosting providers, IT support providers, email services, analytics providers and website maintenance teams.
• Communication platforms: Email, telephone, WhatsApp or other communication service providers used to respond to enquiries.
• Business partners and dealers: Where necessary to fulfil a specific request, coordinate a demonstration, provide equipment or arrange an authorised service.
• Payment, delivery and installation providers: Where required to complete an order or provide related services.
• Professional advisers: Accountants, auditors, legal advisers and other professional service providers, subject to appropriate confidentiality obligations.
• Government and regulatory authorities: Where disclosure is required by applicable law, a valid legal process or a lawful request.

We expect relevant service providers to handle information appropriately and only for authorised purposes.

7. Data Storage and Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access restrictions, appropriate technical safeguards and secure handling practices, depending on the systems and services used.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal obligations and legitimate record-retention requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent for processing where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related concern or complaint.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. We may retain certain information where required or permitted by law.

To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

These third parties may have their own privacy policies and data-handling practices. Fluid Tech Fitness does not control the privacy practices of independent third-party websites.

We encourage you to review their respective privacy policies before sharing personal information with them.

11. Children's Privacy

Our website and business enquiry services are intended primarily for adults and business customers.

We do not knowingly seek to collect children's personal information through our website unless there is an appropriate lawful basis and, where required, consent from a parent or lawful guardian.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology or applicable legal requirements.

Any revised policy will be published on this page, with the updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Please include “Privacy Policy Request” in the subject line of your email so that we can identify and respond to your request appropriately.