Terms of Service

1. Introduction

Welcome to Fluid Tech Fitness.

These Terms of Service (“Terms”) govern your access to and use of our website, products and related services offered by Fluid Tech Fitness (“we”, “our”, “us” or “the Company”).

By accessing our website, submitting an enquiry, requesting a quotation, purchasing or renting equipment, or engaging our services, you agree to the applicable provisions of these Terms.

If you do not agree with these Terms, please discontinue use of our website and contact us before placing an order or entering into a transaction.

2. Our Products and Services

Fluid Tech Fitness manufactures, supplies and markets fitness equipment, including hydraulic resistance exercise equipment and related products. Our product range may include Trainer 360, Slimline, Exerrow and other equipment offered from time to time.

Depending on the product and agreement, our services may include:

• Sale and supply of fitness equipment.
• Equipment demonstrations and product consultations.
• Rental arrangements, where offered.
• Delivery and installation.
• Maintenance, servicing and annual maintenance contracts (AMC), where agreed.
• Dealer, distributor and business partnership arrangements.

Product availability, specifications, pricing, delivery timelines and service options are subject to confirmation in the applicable quotation, order confirmation or written agreement.

3. Website Information and Product Representations

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and current.

However, product images, illustrations and demonstrations are for informational purposes. Actual appearance, dimensions, finishes, accessories or specifications may vary where disclosed or agreed.

Unless expressly stated in a written agreement, website content does not constitute a guarantee of a particular fitness, rehabilitation or commercial outcome.

We reserve the right to update website content, product information and availability, subject to applicable law and existing contractual commitments.

4. Quotations and Orders

Any quotation issued by Fluid Tech Fitness will specify the applicable products, prices, taxes, payment terms and other conditions to the extent stated in that quotation.

Unless otherwise specified in writing:

• Quotations are valid only for the period stated in them.
• An enquiry or quotation request does not constitute a confirmed order.
• Orders are subject to written acceptance by Fluid Tech Fitness.
• Product availability and delivery schedules will be confirmed at the time of order acceptance.
• Any changes to an accepted order must be agreed upon in writing.

We reserve the right to correct genuine clerical or pricing errors before accepting an order, subject to applicable law.

5. Pricing, Taxes and Payment

All prices, discounts and offers are subject to the terms stated in the applicable quotation or order confirmation.

Unless expressly stated otherwise, quoted prices may exclude GST, transportation, installation, accessories, civil work, electrical work or other additional charges.

Applicable taxes, including GST, will be charged as required by law.

Customers must make payments in accordance with the agreed payment schedule. Production, dispatch, delivery or installation may depend on receipt of the applicable payment or advance.

Where payment terms are not expressly agreed upon in writing, the parties must confirm the applicable terms before the order is processed.

Any delay in payment may result in a corresponding delay in dispatch or service, subject to the order terms and applicable law.

6. Delivery and Installation

Delivery and installation timelines will be communicated or agreed upon during the order process.

Timelines may be affected by product availability, transportation, site readiness, access restrictions, weather, supplier delays or other circumstances beyond our reasonable control.

The customer is responsible for ensuring that the installation site is suitable and accessible, including adequate space, flooring, safe access and any other site requirements communicated by us.

Unless specifically included in the quotation, civil work, electrical work, structural modifications, unloading equipment, special lifting arrangements and other site-preparation expenses are the customer's responsibility.

Any delay caused by an unprepared site or restricted access may require rescheduling and may result in additional charges where agreed and lawful.

7. Product Use and Safety

Fitness equipment must be assembled, installed, operated and maintained in accordance with the applicable instructions and safety guidelines.

Customers and facility operators are responsible for ensuring that:

• Equipment is used for its intended purpose.
• Users receive appropriate instruction before operating the equipment.
• The equipment is used within its specified limits.
• Children and other vulnerable users are appropriately supervised.
• Equipment is inspected and maintained as recommended.
• Damaged, malfunctioning or unsafe equipment is taken out of use until appropriately assessed or repaired.

Where equipment is used in a gym, residential society, fitness studio, sports facility or physiotherapy clinic, the facility operator is responsible for appropriate supervision and safe operating procedures.

Hydraulic resistance equipment may provide a different resistance experience from conventional weight-stack equipment. Suitability depends on the product, user requirements and intended application.

8. Fitness and Rehabilitation Disclaimer

Our equipment is designed for exercise and fitness applications. Certain products may also be used in supervised rehabilitation or conditioning settings, depending on their design and intended use.

Unless expressly represented and documented otherwise, our products are not a substitute for medical diagnosis, medical treatment or individualised advice from a qualified healthcare professional.

Users with injuries, medical conditions, mobility limitations or other health concerns should consult an appropriately qualified healthcare professional before beginning an exercise or rehabilitation programme.

Any rehabilitation exercises or demonstrations shown on our website or marketing materials are informational and should not be treated as individual medical advice.

We do not guarantee specific improvements in strength, mobility, recovery, athletic performance or medical outcomes.

9. Warranty

Any manufacturer's warranty applicable to a product will be governed by the warranty terms supplied with that product or expressly stated in the applicable quotation or sales agreement.

Customers should review the warranty documentation carefully, including its duration, coverage, exclusions and claim procedure.

Unless expressly included in the applicable warranty, coverage may exclude damage resulting from misuse, unauthorised modifications, improper installation, negligence, accidents, normal wear and tear, improper maintenance or unauthorised repairs.

Nothing in these Terms excludes any warranty or remedy that cannot lawfully be excluded under applicable law.

Customers should report suspected manufacturing defects or equipment malfunctions promptly and provide the relevant purchase details and supporting information.

10. Maintenance and Annual Maintenance Contracts

Maintenance, servicing and AMC services are available only where offered and agreed upon.

The scope of any AMC, including its duration, number of visits, covered components, labour, spare parts, exclusions and response times, will be determined by the relevant written agreement.

Unless expressly included in the agreement, maintenance arrangements may exclude consumables, accidental damage, misuse, unauthorised repairs and replacement of parts outside the agreed coverage.

Customers are responsible for carrying out routine care and maintenance as instructed.

11. Rental Equipment

Where Fluid Tech Fitness offers equipment on rent, the rental arrangement will be governed by a separate rental agreement or written confirmation.

That agreement will specify, as applicable:

• Equipment identification and condition at handover.
• Rental period and rental charges.
• Security deposit, if any.
• Payment schedule and applicable taxes.
• Delivery, installation and collection responsibilities.
• Maintenance and repair responsibilities.
• Damage, loss and misuse provisions.
• Renewal, termination and return conditions.

The customer must use and safeguard rented equipment appropriately and must not sell, transfer, sublease or relocate it without the permission required under the rental agreement.

If these Terms conflict with a signed rental agreement, the rental agreement will govern the rental-specific matters to the extent of the conflict.

12. Returns, Cancellations and Refunds

Any cancellation, return, replacement or refund request will be assessed in accordance with the applicable order terms, warranty terms and applicable law.

Before placing an order, customers should confirm the product specifications, quantities, site requirements and payment conditions.

Customised, specially manufactured, configured or made-to-order products may be subject to specific cancellation or return conditions disclosed and agreed upon before the order is placed.

No provision in these Terms is intended to remove a customer's mandatory statutory rights or remedies.

Customers seeking a cancellation, return or refund should contact us in writing, provide their order details and explain the reason for the request.

13. Intellectual Property

All content on our website, including text, photographs, graphics, logos, product designs, videos, illustrations, brochures and marketing materials, is owned by or licensed to Fluid Tech Fitness, unless otherwise stated.

You may view and use the content for personal or legitimate business evaluation purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or use our website content, product images, branding or marketing materials without prior written permission, except where permitted by law.

Nothing on this website grants you ownership of our intellectual property or an unrestricted right to use our trademarks.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or external services.

These services are operated independently and may have their own terms, privacy policies and practices.

Fluid Tech Fitness is not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Fluid Tech Fitness will not be liable for indirect or consequential losses arising from the use of our website or products, including loss of profits, business interruption or loss of business opportunities.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, wilful misconduct or other non-excludable liability.

Any liability arising from a specific purchase, rental or service arrangement will also be subject to the applicable written agreement and mandatory legal requirements.

16. Indemnity

To the extent permitted by law, customers and website users are responsible for losses or claims arising from their unlawful use of the website, unauthorised use of our intellectual property, or material breach of these Terms.

Nothing in this section makes a customer responsible for losses caused by our own negligence, unlawful conduct or breach of a non-excludable legal obligation.

17. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, transport disruptions, strikes, widespread technical failures or supply-chain interruptions.

We will make reasonable efforts to communicate material delays and, where appropriate, discuss revised delivery or performance arrangements.

This clause does not remove any rights or obligations that apply under mandatory law.

18. Privacy and Personal Information

Our collection and use of personal information are governed by our Privacy Policy, available on our website.

By submitting information through our website, you acknowledge that your information will be handled in accordance with the applicable Privacy Policy and relevant legal requirements.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, services or applicable law.

Updated Terms will be published on this page with a revised effective date.

Changes will apply as permitted by law. Existing orders, signed agreements and accrued rights will remain subject to their applicable contractual terms and legal requirements.

20. Governing Law and Dispute Resolution

These Terms will be governed by the laws of India.

The parties will endeavour to resolve disputes arising from the use of our website or our products and services through good-faith discussions.

Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the courts of competent jurisdiction in Mumbai, Maharashtra, to the extent legally permissible.

Nothing in this clause overrides any mandatory jurisdictional or consumer protection rights under applicable law.

21. Contact Information

For questions regarding these Terms, product enquiries, orders, rentals, warranties or service requests, please contact:

Please include your order number or product details, where applicable, to help us respond efficiently.